Terms of Service

Last updated: 22 October 2026

These terms cover Clerkly's websites, WhatsApp business assistant, private dashboards and Clerkly Marketplace. The service is operated by Ahmed Nazeem under the Clerkly / Clerkly AI name, which does not represent a registered company. By creating an account or using these services, you agree to these terms. The Privacy Policy explains how information is handled.

1. Eligibility and accounts

You must be at least 18, provide accurate account details, control the number used for verification, and be authorized to act for any business whose records you submit. Do not share OTPs, impersonate another person or attempt to access another account. You are responsible for securing your devices, private shop links and credentials. Contact us if you lose control of your number or suspect unauthorized access.

2. Marketplace role

Clerkly Marketplace helps users list and discover surplus construction materials and exchange enquiries. Clerkly is not the seller, buyer, manufacturer, transporter, payment processor or escrow provider for those transactions. A phone-verified badge confirms access to a number only; it is not an endorsement or verification of identity, title, business registration, material quality or suitability.

3. Seller responsibilities

Only list materials you own or are authorized to sell. Provide truthful photographs, quantities, units, prices, specifications, condition, defects and collection/delivery information. Keep availability current and respect minimum-order and partial-lot terms you advertise. Do not list stolen, counterfeit, illegal or prohibited materials. You are responsible for any applicable invoices, taxes, permits, warranties and product or safety obligations.

You retain ownership of submitted content. You grant Clerkly permission to store, format and display that content as necessary to operate the service and show your public listings. This does not grant unrelated advertising rights over your private shop records.

4. Buyer responsibilities and transactions

Independently inspect materials and verify specifications, seller authority, suitability, condition and safety before buying or using them. Agree price, taxes, payment, loading, transport, inspection and return arrangements directly with the seller. Do not treat a photograph, listing, estimate or phone verification as a guarantee.

Submitting an enquiry does not place an order, reserve stock, transfer ownership or make payment. Seller acceptance reserves the requested quantity within the marketplace. Marking a reservation completed records a reported sale and reduces marketplace remaining quantity; it does not prove payment or delivery. Cancellation or decline releases marketplace reservations. These actions do not automatically change a Clerkly shop ledger, stock count or financial record.

Contact details shared through an enquiry may be used to discuss that transaction. Do not use them for spam, harassment or unrelated marketing. Disputes about materials, payments, refunds or delivery should first be raised with the counterparty. You may report misuse to Clerkly at the contact below.

5. Business assistant and AI output

Clerkly can help record stock, transactions, expenses, projects, budgets, customer advances and supported employee records, and generate documents and reports. Available features depend on the shop's plan and configuration. Review extracted amounts, names, tax fields, stock quantities and documents before confirming or relying on them. AI transcription and interpretation can be wrong.

Owner and staff access differ. Staff may save permitted entries through WhatsApp, while protected private-dashboard changes require owner access. Keep independent copies of important business documents. Reports and generated records are operational tools and do not replace professional accounting, legal, tax or safety advice or required government filings. An emergency shop lock does not erase existing WhatsApp chats.

6. Acceptable use

Do not submit content you have no right to share, expose unnecessary personal information, send malicious files, commit fraud, scrape private information, bypass access controls, abuse OTP delivery or interfere with other users. Do not publish another person's private contact details without authorization. We may remove content or restrict access to protect users, address violations, maintain security or comply with law. Report concerns to the contact below with relevant listing or enquiry details.

7. Charges

Clerkly business subscriptions and any agreed charges are described when offered. Marketplace does not currently collect payment for materials or charge a marketplace transaction commission. Do not assume all features will remain free indefinitely; new platform charges will be disclosed before they apply. Buyers and sellers arrange their own material and transport payments. Your carrier's usual messaging or data charges may apply. OTPs sent by the service are not a request for you to pay a seller.

8. Availability, changes and account closure

Features may be updated, interrupted or unavailable. Verification delivery depends on third parties and networks. We do not guarantee uninterrupted service, successful delivery of every message, a buyer for every listing or the correctness of user content. You can stop using the service and request account closure through the contact below. Data requests and retention are addressed in the Privacy Policy.

9. Responsibility and applicable rights

You remain responsible for decisions, transactions and content you control. Clerkly does not guarantee third-party listings or independently settled transactions. Any responsibility, remedy or limitation under these terms is subject to applicable law; nothing here excludes rights or liabilities that cannot lawfully be excluded. These terms are governed by applicable Indian law, without restricting mandatory consumer rights or available statutory remedies.

10. Updates and contact

We may revise these terms as features change. The date above identifies the current version. Significant changes will be communicated through the service or an available contact channel where appropriate. Contact us with questions, privacy requests, complaints or reports.

Questions or requests: ahmednazeem21@gmail.com